Why Is Customer Care So Important? 18/12/2011 Why Is Customer Care So Important? A happy customer who got his issue resolved will only tell about 4 to 6 people. While a dissatisfied consumer will tell between 9 and 15 people about their experience. It takes 12 positive service experiences to make up for just 1 negative experience. Attracting a new customer costs 5 times as much as keeping an existing one. 91% of unhappy customers will not do business willingly with your organization again. 86% of consumers quit doing business with a company because of a bad customer experience. 74% customers would be prepared to pay more for a product if it came with better service. In a B2B engagement, ‘delighted’ customers are 5 TIMES more likely to plan on repurchasing than merely satisfied customers! www.businesszone.co.uk للمزيد من المعلومات للمزيد من المعلومات عن ERP + CRM مكونات النظام والأجزاء المختلفة نظام إدارة علاقات العملاء
